1. In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed. After the product key has been redeemed on the associated activation platform, redemption is excluded since the product key can be redeemed only once.
2. thetechact.com reserves the right to check the product key for validity within seven calendar days. If the test reveals that the product key has already been activated, thetechact.com has the right to refuse payment, since the purchased service has been provided as agreed.
3. As long as the product has not been delivered, cancellation and refund is possible at any time, even after expiration of the 15 days.
4. Customers must inform us by means of a clear declaration by e-mail at service [at] thetechact [dot] com about the decision to cancel the order.
5. Other reasons for return may be faulty products such as invalid or already redeemed game keys. This must be reported to thetechact.com within 15 days after receiving the delivery by e-mail to: service [at] thetechact [dot] com . thetechact.com may ask customers to provide evidence for reported problems.
thetechact.com will refuse to refund payments when game keys are reported as being redeemed already after the given time of 15 days after the delivery.
6. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements.
For full refund:
1. If customer bought a wrong software or do not want the game anymore, we can refund and take back the key within 15 days (Starting from the purchase date); but the key should not be redeemed.
2. If customer ordered a key, and the key haven’t been sent, he can ask for refund anytime before the delivery.
3. If the key cannot be redeemed as usual, we will make a full refund our sent a replacement key after an examination of the problem.
Partial refund only happens:
When customer bought ≥2 keys in one order, and if he asks refund for one of the game in this order,he will get partially refund of this order.
Contact us at sales [at] thetechact [dot] com for questions related to refunds and returns.